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  Confirming KB918899 is installed
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KB918899 sometimes does not appear under Add or Remove Programs in the Windows Control Panel; the following steps may be more accurate in determining whether KB918899 is installed:

  1. Log in to Windows as a user with administrative rights
  2. Launch Internet Explorer
  3. Select Tools > Windows Update
  4. Select Custom in the resulting web page:

    /upload/sdn5/articles 2/troubleshooting/resolving browser crashes/confirm1.jpg
  5. If updates are hidden, select Restore them now:

    /upload/sdn5/articles 2/troubleshooting/resolving browser crashes/confirm2.jpg
    Select KB918899 and Restore and Check Again:

    /upload/sdn5/articles 2/troubleshooting/resolving browser crashes/confirm3.jpg

    If KB918899 appears, it can be installed using
    Review and install updates :

    /upload/sdn5/articles 2/troubleshooting/resolving browser crashes/confirm4.jpg

    Otherwise KB9188909 does not appear it is probably already installed:

    /upload/sdn5/articles 2/troubleshooting/resolving browser crashes/confirming5.jpg


 


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